Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the US and UK
نویسندگان
چکیده
This study presents a cross-national examination of e-government adoption in the United Kingdom and the United States. The results of partial least squares analysis indicate that disposition to trust is positively related to internet trust and government trust. Perceived ease of use and perceived usefulness have a significant impact on intention to use. Internet trust has a positive effect on intention to use. We conclude by highlighting cultural differences in e-government adoption.
منابع مشابه
Encouraging Citizen Adoption of eGovernment by Building Trust
The growing interest in e-Government raises the question of how governments can increase citizen adoption and usage of their online government services. e-Government becomes especially important given its potential to reduce costs and improve service compared with alternative traditional modes. Citizen trust is proposed to be an important catalyst of e-Government adoption. By investigating onli...
متن کاملExploring the Issues of Security, Privacy and Trust in eGovernment: UK Citizens' Perspective
INTRODUCTION Recognising the potential that Information and Communications Technologies (ICTs) 2 offer for competitiveness and the effectiveness of communities, Governments across the globe are striving to provide online products and services 3 to all user groups. There are various definitions of e-government within the literature, and the one being applied in this research is: E-government is ...
متن کاملFactors Influencing Citizen Adoption of E-Government: A Review and Critical Assessment
E-government is a relatively new branch of study within the Information Systems (IS) field. This paper examines the factors influencing adoption of e-government services by citizens. Factors that have been explored in the extant literature present inadequate understanding of the relationship that exists between ‘adopter characteristics’ and ‘behavioral intention’ to use e-government services. T...
متن کاملCitizens' Adoption of Pay-to-use E-Government Services: An Empirical Study
Evidence exists that citizens’ demand for pay-to-use e-government services is highly price-elastic. But research on citizens’ adoption of e-government remains almost entirely pre-occupied with contexts wherein it is implicit that citizens would not face any monetary cost implications. The fact that Technology Acceptance model (TAM) and Perceived Characteristics of Innovating (PCI) do not factor...
متن کاملThe utilization of e-government services: citizen trust, innovation and acceptance factors
Electronic government, or e-government, increases the convenience and accessibility of government services and information to citizens. Despite the benefits of e-government – increased government accountability to citizens, greater public access to information and a more efficient, cost-effective government – the success and acceptance of e-government initiatives, such as online voting and lice...
متن کامل